Patients Rights

While in our care we respect your right to:

  • Privacy and the maintenance of personal dignity.
  • To be treated with consideration and care.
  • Expect all communication & written records pertaining to your care to be treated as confidential by medical and other clinical staff.
  • A clear, concise & understandable explanation by the doctor of your condition, procedure, possible side effects and any associated risks.
  • Receive from the doctor any information necessary to give informed consent prior to the start of any procedure.
  • Ask for a second opinion about your proposed treatment. This may be impractical in an emergency situation.
  • Withdraw consent & refuse further treatment at any time.
  • Receive an explanation of all costs pertaining to your procedure & accommodation during your stay.
  • Be informed by the doctor and the clinic, of any requirements for continuing health care, following discharge.
  • Know the identity & professional status of individuals involved your care.
  • Information about the clinics mechanism for the initiation, review & resolution of the patients concerns & complaints.
  • Resources & support for patients with special needs will be provided where possible.
  • To be able to gain access to your own information.
  • To know that nameless information is gathered for government & clinical statistics.
  • Incidents where the law requires that particular information be collected & reported for public health & safety.